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FAQs

General Information

How do I set up an account? 

In most cases, new accounts can be set up in less than 24 hours! We allow a courtesy order of $500 while your account setup is in process. The credit application form may be downloaded. Fill it out and fax, email or mail it back to us at 51┬■╗şapp 5115 Joanne Kearney Blvd, Tampa, FL 33619 - accountmanager@chadwellsupply.com - Fax:800-567-6156. Please make sure to fill in the number of units at your community, as well as a current Accounts Payable contact with an email address. This will fast-track your application!

Where can I get SDS sheets for the products I purchase?

Login to your 51┬■╗şapp Online Dashboard to view and download SDS sheets. If you do not have an online account, you can register online or call our Customer Service center at 888-341-2423.

Can I pay with a credit card? 

You can pay for your order with a credit card through our call center at 888-341-2423 and you can pay for any invoice online with your credit card - just go to the Dashboard and review invoices there.

How do I return an item? 

Returns are easy! Contact any customer service representative to schedule a return pickup by calling or using the Contact Us form on this site. HVAC Equipment and Appliances may be returned if they are in the original packaging unless otherwise approved by the manufacturer. Special ordered items may only be returned with special authorization. A re-stocking fee of 15% may be charged for undamaged returns.

Where do I find the Credit Application? 

You can download the . When filling it out please make sure to fill in the number of units at your community as well as a current Accounts Payable contact with an email address. This will fast-track your application.

Website Help 

Find help with the features of our website and online ordering here.

Are the catalog descriptions and pricing accurate?

Descriptions in the catalog are intended for general identification only; unless specified they do not represent any specific brand. Original manufacturer names or stock numbers that appear in the 51┬■╗şapp catalog are also for identification only. Prices are subject to change throughout the year due to market conditions and the printed catalog price may not always reflect the current price of the product. Your sales or customer service representatives can provide you with the current price.
The pricing on the website is up-to-the-minute and takes into account your purchasing programs, contract item prices and all flyer specials that may be available to you.

 

Helpful Forms

- When filling it out please make sure to fill in the number of units at your community as well as a current Accounts Payable contact with an email address. This will fast-track your application



 

 

What do those icons mean?

New Items - This item was recently added to our catalog. If you love it and want more, let us know.  We can add additional stock to your local warehouse to meet your needs.
local delivery.png

Local Delivery Only - Items with this symbol can only be delivered by our 51┬■╗şapp trucks, because our drivers care the most about getting your order to you in one piece. These items cannot be shipped by parcel service or common carrier/freight line.

no parcel.png No Parcel Delivery - Items with this symbol must be shipped by common carrier/freight line. They have too great a potential for being damaged to be shipped by standard parcel service. For this reason, additional freight charges may apply.
dropship.png Dropship - Items ordered will be shipped directly from the manufacturer. Additional freight charges may apply.
regional.png Regional Item - This symbol identifies items that we stock only in specific warehouses due to regional differences or customer request. If you'd like access to a particular item in your area, let us kow.
hazmat.png HAZMAT - Careful here! These items require special handling - especially if they are being shipped Parcel Service or Common Carrier. Additional charges will apply if not shipped on our truck.
clearance.png Clearance/Reg Tag Items - Sad to say, these items just didn't make the cut. Either the item is no longer being manufactured or it's just too old for us to carry any longer. Great deals on these items while supplies last!
eco friendly.png Eco-Friendly - This symbol helps to identify some of our environmentally friendly items. They will help save on utility costs or they are labeled biodegradeable.
color select.png Color Select - An LED fixture with this symbol means the Kelvin (°K) color temperature is selectable before installation - allowing the color of the light to be easily adjusted.

 

Delivery

What is the latest an order can be placed for next day delivery or shipping?

Refer to the table below to know when an order must be placed for Next Day Delivery, Same Day FedEx/LTL Shipping, or Will Call Pickup.

Find Branch Locations & Contact Information Here.

  Time Zone SHIP Our Truck Will Call
Atlanta, GA Eastern 2:00 PM 6:00 PM 5:00 PM
Austin, TX Central 2:30 PM 6:00 PM 5:00 PM
Baltimore, MD Eastern 3:00 PM 6:00 PM 5:00 PM
Birmingham, AL Central 3:00 PM 6:00 PM 5:00 PM
Charleston, SC Eastern 3:00 PM 6:00 PM 5:00 PM
Charlotte, NC Eastern 3:00 PM 6:00 PM 5:00 PM
Chicago, IL Central 3:00 PM 6:00 PM 5:00 PM
Columbus, OH Eastern 2:00 PM 6:00 PM 5:00 PM
Dallas, TX Central 1:00 PM 6:00 PM 5:00 PM
Detroit, MI Eastern 3:00 PM 6:00 PM 5:00 PM
Houston, TX Central 2:30 PM 6:00 PM 5:00 PM
Indianapolis, IN Eastern 3:30 PM 6:00 PM 5:00 PM
Kansas City, MO Central 3:30 PM 6:00 PM 5:00 PM
Louisville, KY Eastern 3:30 PM 6:00 PM 5:00 PM
Memphis, TN Central 3:30 PM 6:00 PM 5:00 PM
Miami, FL Eastern 3:00 PM 6:00 PM 5:00 PM
Mobile, AL Central 3:00 PM 6:00 PM 5:00 PM
Nashville, TN Central 2:00 PM 6:00 PM 5:00 PM
Orlando, FL Eastern 3:00 PM 6:00 PM 5:00 PM
Phoenix, AZ Mountain 1:00 PM 5:00 PM* 5:00 PM
Raleigh, NC Eastern 3:00 PM 6:00 PM 5:00 PM
Richmond, VA Eastern 2:00 PM 6:00 PM 5:00 PM
St. Louis, MO Central 3:00 PM 6:00 PM 5:00 PM
San Antonio, TX Central 2:30 PM 6:00 PM 5:00 PM
Tampa, FL Eastern 3:00 PM 6:00 PM 5:00 PM

*Note: Our Truck delivery cut-off is 5:00 PM for the Tucson area and 4:00 PM for Las Vegas.